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Guest Relations - Dubai (Arabic Speaker only)

Only Arabic Speakers will be screened, please don't waste your time if you don't speak Arabic or don't have a driving license. 

We are GuestReady – a globally leading short-term rental management company, which provides professional services to property investors, homeowners and Airbnb hosts in London, Paris, Singapore, Kuala Lumpur, Hong Kong and Dubai (with more cities to come!). Our mission is to leverage new technologies to unlock the full potential of real estate worldwide. Our short-let services include everything from listing creation to guest communications, housekeeping, key management and price optimisation. 

THE ROLE:
This role is a guest-facing customer relations support role, which will suit an individual with an entrepreneurial spirit, great people skills and a passion for delivering excellent customer service, who wants to gain valuable experience and exposure at a rapidly scaling start-up. This could be your opportunity to join a high growth and dynamic start-up and compete with your skills, experience and exposure to build yourself and build the company at the same time. Junior to more experienced candidates will be considered - with level of responsibility depending on the candidate. You will be based in Dubai.

JOB REQUIREMENTS:
    - professional appearance and presentation 

    - perform personal check-ins and check-outs for guests

    - perform emergency housekeeping cleanings

    - apartment inspections (look after cleaning issues and maintenance issues)

    - support in photoshoots and on-boarding of new apartments

    - delivering missing items to guests 

    - connecting with guests before, during and after their stay, providing great customer service in person, over the phone and e-mail


EXPERIENCE & SKILLS:
    - previous experience in tourism or hospitality preferred but not required

    - previous experience in professional cleaning preferred but not required

    -  previous experience in professional maintenance preferred but not required

    - able to work 6 days a week

    - access to a car

    - English and Arabic speaker

    - able to use a computer 

Confident and personable, loves dealing with people and making sure guest satisfaction is priority numero uno
Excellent level of verbal and written English
Able to work remotely and autonomously, troubleshooting instantly for any problem
Multi-tasker, able to work under pressure, staying calm and composed, always delivering great customer service, no matter the situation
Able to prioritize many tasks at the same time and to manage time efficiently, without the need for direction
Detail-oriented individual with a strong focus on quality – Please mention the word aubergine in your cover letter!
Previous customer service experience (1-2 years minimum)
Interest in start-ups and the sharing economy is a big plus. Ideally you will have experience using home sharing platforms such as Airbnb, Home Away, etc. and passion to see the concept flourish
We are a 24/7 business so no qualms about working on a 7-day roster and shift work, including weekdays, weekends, mornings and late evenings


BENEFITS:
Work with multicultural team members and international teams, spread across the globe
Exposure to the fast-paced world of high-tech start-ups, with excellent growth opportunities
You will be working with a team of experienced entrepreneurs who have successfully built companies before
Opportunity to look after international guests and some amazing homes across Dubai

SALARY: 

5000 to 6000 AED monthly depending of your qualifications/experience

Please apply with your cv and cover letter and tell us why you would love to work at GuestReady! No generic applications will be considered.

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