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Reservations Agent - Dubai

You will actively manage direct reservations with the help of the team on the ground for viewings. You will optimize external reservations through different channels. You will maximize booking revenue through price adjustments based on market research for the properties assigned. 

Requirements

  • At least 2-years experience as a telesales representative with Holiday Homes
  • Converting leads calling from Propertyfinder and Dubizzle that want to stay in apartments 
  • Good knowledge of apartments in Dubai and how short term rentals work
  • Ability to talk about GuestReady and what we do 
  • Excellent knowledge of English, Arabic is a plus
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection 
  • Outstanding negotiation skills with the ability to resolve issues and address complaints

Who we are looking for:

  • Fluent English for phone calls and WhatsApp messaging
  • Good computer skills for sending contracts, managing an excel sheet
  • Multitasker, able to work under pressure and stay calm
  • Team player; able to work in an environment with high inter-dependencies between teams
  • Confident and personable, with a passion for creating a great customer experience

Benefits:

  • Work with multicultural team members and international teams spread across the globe
  • Exposure to the fast-paced world of high-tech start-ups, with excellent growth opportunities
  • A dynamic work environment with flat hierarchies and space for your own ideas
  • Basic salary of 2,000 and commission of at least 1% on every converted booking with a bonus
  • 6 days per week - willing to work on weekends when needed
  • 1-month probation, a visa will be provided after you pass the probation
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