Account Executive

London, United Kingdom
Full Time
Entry Level

GuestReady is an award-winning startup in the sharing economy built on the success of short-term rental companies. Its mission is to take the hassle out of short and mid-term rentals, as well as any operations that are related to turning over guests, and to optimise listings to incur a maximum yield for the client. The company is co-founded by seasoned entrepreneurs (some former Ex-Rocket Internet executives), and today manages around 2,500 properties across 20 cities, has sold 1,200,000+ guest nights and generated rental income of €50m+ for owners.

We’re now expanding across the UK and searching for a superstar team member to take on the role of Account Executive, UK. Reporting to the Owner Success Manager, you will manage accounts and work with our Owners on a daily basis. Our ideal candidate must be a self-starter, understand priority and urgency, have stellar communication skills, and be able to ‘think big’ while paying careful attention to detail. You truly value customer satisfaction and put it at the heart of your work. This is the perfect opportunity to become part of a growing global company.

 

Main Responsibilities:

- Work alongside the Owner Success Manager and Account Management team to review processes, communication, KPIs, client feedback and product development
- Oversee client accounts and ensure all matters are thoroughly handled with priority and urgency, resulting in high client satisfaction, retention and detailed process improvement
- Be a point of escalation for any client complaints or issues
- Immerse yourself in the building knowledge of our evolving product, offering continuous feedback related to UX for clients
- Participate in local and global dialogue to streamline processes and services

 

Qualifications:

- At least 1-2 years experience in an Account Management, Client Success (or similar) role
- Previous experience in the UK property market is desirable
- A multi-tasking, interpersonal, organised, detail-oriented, problem solving individual, who manages time efficiently
- Fluent in the English language with superb written and oral skills
-Comfortable with managing an international and remote team
- Proven track record of retaining clientele and managing client relationships

 

Offer:

- A dynamic and international work environment with flat hierarchies and space for your own ideas
- Flexible remote working and team socials
- Company laptop
- Travel & Learning Credits

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