GX Training Specialist

Porto, Portugal
Full Time
Mid Level

About GuestReady
GuestReady is a globally leading short-term rental company. We provide delightful stays to
guests in unique properties in over 30 cities globally. We source our properties from private
and institutional homeowners in the United Kingdom, France, Portugal, Spain and the United
Arab Emirates working with them on a revenue share basis. We take care of the end-to-end
rental process from listing creation across different platforms, to guest communications,
housekeeping, key management, and price optimisation. We raised ca. $20M from investors
and sold over 1,600,000 guest nights, generating rental income of $60M+, managing a
portfolio of almost 4,000 properties worth over $1B.
GuestReady won numerous awards including most recently the prestigious Swiss Economic
Award during the Swiss Economic Forum 2021. In 2019 we ranked number 9 in the UK’s
Startups 100 index and won the public voting at the TOP 100 Swiss Startup Award.
GuestReady enjoys a TrustPilot score of 4.8 out of 5 across more than 2,000 verified
reviews from guests and hosts.

About this role
Global Operations Team that is responsible for organizing and overseeing GuestReady’s
processes and operations. 🌍
Our mission is to “Provide guests with phenomenal stay through exceptional customer
support, and seamless operations. “
Currently we're looking for an experienced Training Specialist rockstar 🤘⭐to join and
help build up this team! 🚀
You will be tasked with ensuring that our business is well-coordinated and productive by
creating, and delivering training, and most importantly coaching people. This role will be
directly reporting to our amazing Head of Guest Experience, Andre Frada.

Main Responsibilities
● Identify training needs within the Guest Communication & Ops Teams by evaluating
overall strengths and needs
● Plan, implement, and deliver multiple training programs
● Introduce new training tools, and software
● Conduct and periodically review contents of the initial training of new Agents,
including good phone practices, general customer service skills, listening skills,
de-escalation skills, and GX policies and procedures
● Present all the technical and supply training requirements
● Encourage employees for training- ongoing improvement culture
● Track employee training success and progress
● Manage the production of training materials in collaboration with the marketing team
● Communicate all the training programs on a timely basis

Requirements
● At least 2 years of experience in Training or similar role,
● At least 2 years in designing training programs, workshops, and working with learning platforms
● Knowledge of various training and teaching methods
● Outstanding people management, and communication skills
● A rigorous work ethic with the desire to deliver excellent results every day
● Quick learner, problem solver, with continuous improvement mindset
● Previous experience in the high-paced, and scale-up environment is highly desired
● A worthy team player, dedicated to contributing towards common goals
● Fluent in the English language is mandatory for the role, fluency in French is desirable
● Ability to lead a full training cycle
● Excellent decision making and organizational skills
● A sense of ownership and good time-management skills
● Availability to travel

Offer
● Be part of a high-growth industry experiencing the biggest travel rebound in a century
● Join a diverse and multicultural team spanning several countries
● Join the leadership team of a fast-paced high-growth start-up
● A collaborative work culture with no room for office politics and big egos
● Work with a team of entrepreneurs who have successfully built companies before
● Join a dynamic work environment with flat hierarchies and space for your own ideas
● Drive challenging and diverse tasks which will let you grow day by day

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