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Front Office - Hospitality

We are GuestReady, a global short-term and vacation-rental management company! We provide professional services to real estate investors, hosts, as well as guests. Featured in TechCrunch, our mission is to take the hassle out of short-term rentals. Any operations that are related to turning over guests and optimise listings to incur a maximum yield for the host are handled by us.

The Receptionist role will suit an individual with a great customer relations who wants to gain valuable experience and exposure at a well-established company in Porto. This could be your opportunity to join a high growth company and compete with your skills, experience and exposure to build yourself and build the company simultaneously.

Responsibilities (non-concluding):

Build relationships with guests based on trust and respect.

Support and assist the reception and housekeeping team with day to day operations.

Have a holistic approach while being able to solve problems tactfully in order to ensure client and guest satisfaction while on the other hand to wisely use costs for resources.

Manage Reservations ang Guest Communication (Front Office & Back Office)

 

Requirements for the role:

Fluent in Portuguese and English - French and Spanish would be a plus

Lives in Porto

Experience in reception, tourism, hospitality (required)

Willingness to work at weekends

Available to work at any schedule, including shifts until 1 am.

An individual who’s able to work under pressure being calm and composed.

Fast problem solver; being able to seek solutions instantly for any given problem.

Experience in delivering host-focused solutions based on their need and satisfaction.

Team player; able to work in an environment with cross-cultural colleagues.

Multi-tasker, organized and able to manage time efficiently and juggle lots of competing priorities.

Detail oriented individual with a strong focus on quality and an eye for detail.

Willingness to learn and develop self.

Capable of building a rapport with just about anyone and have excellent relationship-building skills.

Able to work with the highest ethical and professional quality standards.

 

Benefits:

Great working environment within a fast-growing, tightly knitted team

Challenging and diverse tasks which will let you grow day-by-day

Work with multicultural team members and international teams.

Exposure to the fast-paced world of high-tech start-ups.

A dynamic work environment with flat hierarchies and space for your own ideas.

Attractive experience 

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